Careers/ Join uab/ Branch Service Operations Manager

Branch Service Operations Manager

Service Operations Managers  oversee the running of the operations of the branch and is the 2nd in-charge . The candidate will be in-charge of internal control at the branch and will lead a team of operations staff to provide safe operations and efficient services to customers


  • Lead the branch operations team
  • Act as the Compliance Officer of the branch and ensure compliance to banking guidelines, bank policies/procedures, quality framework and audit requirements
  • Authorize/Approve and check Teller entries, IBT, Treasury Cash Movement, Foreign Account withdrawals/deposits, Foreign Currency purchase/sells, Remittances etc.
  • Vault / Key custodian and control of stock
  • Key Customer Relationship Management and smooth counter services
  • Supervise junior level staffs and ensure they are properly trained


  • Minimum 5 years+ bank branch experience
  • Good interpersonal skills and enjoy people handling
  • Bachelor’s degree in any field
  • Strong ethical background and honesty an important trait
  • Expected to ensure that operations are conducted with minimum errors
  • Strong understanding of internal control at the branch