Home / About Us / Covid 19 and crisis response
Helping Customers and our Community through COVID-19 and the Ongoing Political Crisis
in Myanmar
All branches are presently opened !
All branches are presently opened !
Presently we are pleased to inform our customers that all branches are opened and available for service.
Over 2020 to 2022, Myanmar faced the impact of four (4) COVID-19 waves and we are thankful to our employees who have ensured that branches and banking services were continually opened wherever possible during both the pandemic and political crisis period.
Response in conflict affected areas
Response in conflict affected areas
Since October 2023, a total of eleven (11) branches in conflict-affected regions across Myanmar have experienced disruptions. The Bank has actively implemented operational measures and provided support to these affected branches. Despite the challenges, our branches remain open and we are committed to delivering essential financial services to the communities residing in these areas.
Ensuring customer and employee safety in the affected areas is one of the top priorities of the Bank during this period. The Bank’s Board of Directors and its various committees meet regularly to actively review the situation, conducting evaluations of its effects in order to make informed decisions.
Operating 24/7
Operating 24/7
Apart from our retail branches, customers can access our wide range of digital banking services. Our mobile banking, internet banking and uabpay digital wallet are also operating 24 hours, 7 days a week.
Customers can also access our services through uabpay+ Agents operating throughout the country.
Digital wallet
Digital wallet
Our mobile banking, internet banking and uabpay digital wallet are also operating on 24 hours, 7 days a week.
Customers can also access our wide range of digital banking services.
ATMs
ATMs
Our ATM operations were earlier affected by the fall-out of the crisis and we are pleased to inform that effective May 2022, our ATMs are now operating normally for the convenience of our customers.
Contact Center
Contact Center
Our Contact Center operates daily at 7 am to 10 pm and for any enquiries or assistance, please contact
Tel: 09940005000.
You may also contact the Contact Center through the Bank’s Facebook messenger or Viber.
Precautions taken
Precautions taken
During the pandemic period, a number of precautionary measures were taken in compliance to the directives of the Ministry of Health & Sports, Myanmar to protect both customers and employees. The Bank was also guided by the advisories issued by WHO.
The precautions included face mask, temperature monitoring, use of hand sanitizers and social distancing. Vaccination has been encouraged amongst staff with the Bank sponsoring vaccination for staff and their family members. Further, recently the Bank sponsored a booster program for employees and family members.
A work-from-home program was implemented during the height of the pandemic and political crisis for sections that could operate accordingly.
We continue to monitor the situation closely and take the necessary precautions. We also have Business Continuity Plans that will be activated in the event of a crisis. These plans have already been tested through the pandemic and height of the political crisis.
Apart from our website, in order to communicate with the Community, we actively make announcements and bulletins through our Social media pages – Facebook, LinkedIn and Viber.
Supporting our Customers and Community
Supporting our Customers and Community
We understand that many businesses experience hardship especially with cash flow. uab bank had introduced a relief package in the early part of the pandemic and continues to support its customers find solutions at this time. The Bank’s Relationship Managers are actively contacting affected customers to offer solutions.
Community support is on-going with food donations, vaccinations, and other activities. The Bank is continuing to provide employment support and actively recruiting new employees for its new branches.
The internship program is also actively conducted for young graduates and university students.
Impact of challenges from the on-going crisis
Impact of challenges from the on-going crisis
The double crisis with the pandemic and on-going political challenges has been unprecedented and has posed challenges to the banking industry. Frequent lockdowns had impacted sales in many commercial sectors and the political crisis has brought turmoil and sanctions to several persons and businesses. The Bank however acts with caution ensuring that it provides in its books sufficient provisions against eventualities and ensures that it holds sufficient liquid assets to meet its liability requirement.
During this period, with foreign exchange movements, the MMK has also deteriorated significantly against other currencies, and the Bank manages its Open Position daily to ensure that the effect of exchange rate swings on its books is minimised.
The Bank is constantly monitoring, identifying and assessing to ensure that we are proactive in our risk management. The Bank’s Board of Directors, Asset & Liability Committee, Credit Committee, and various Risk Committees meet regularly to assess the situation, review the impact and make decisions.