Loyalty Program Coordinator
Position: Loyalty Program Coordinator
Job Location: Yangon
Posted Date: 20th June 2022
Loyalty Program Coordinator is accountable to manage all areas of a customer rewards program covering deposit products, cards and digital apps.
The role has 2 major elements:
- Loyalty program design and development.
- Loyalty program management.
Responsibilities
- Work with key stakeholders to develop strategy and road map for loyalty program.
- Designing, building and enhancing the loyalty program to deliver an exceptional customer experience.
- Actively managing reward costs and outstanding liabilities, including planning and forecasting, reporting and insights, reward offering and mix, and marketing activities to drive more profitable customer redemption behavior.
- Manage rewards program suppliers, including managing contracts, performance metrics, profitability, due diligence and the day-to-day relationship.
- Effectively managing risk, including rewards fraud, and ensuring compliance with all laws and bank policies.
- Ensuring effective policies, procedures and processes.
- Resolve issues and customer escalations.
- Building and executing a customer communications and engagement plan to maximize engagement with the rewards program.
Requirements
- Strong track record delivering results in ambiguous and challenging situations.
- 2-3 years loyalty program and/or product management experience.
- 2-3 years partnership management.
- Minimum undergraduate university degree, other post-graduate degree, or equivalent industry related experience.
- Team player.
- Strong communications ability to all stakeholders.
- Prefer candidates who are Myanmar nationals or alternatively foreign nationals who are in Yangon.
Apply with your CV to [email protected].
Please ensure that you state “Loyalty Program Coordinator” in your email and state your preferred city.
uab bank is an equal opportunity employer.